SupportOnline Learning (Part 5 of 5)Recent editions of this weblog have explored online learning content, courseware providers and interactive instructional design. We have discussed where to find or how to build web-based courses. Now consider support. Even the best student enrolled in the highest-quality course is likely to have questions about content or about registration and testing. How Support PaysCourseware support delivers some combination of HTML help, live chat, email response, demo pages and phone inquiry. Ideally, even before registering, the student knows what will be provided. This avoids misunderstanding, which can be the costliest facet of online learning.Unlike the live classroom or school office, no one in the room can sense anxiety and avert a problem before the student decides to cancel. Support for online learning must and resolve issues. In doing this, it pays. What is NeededSupport content can be placed in several categories. Before beginning the online course, the person enrolling may require any of these:
Who Provides SupportOften, the course provider supports the logistical details. These range from how to register, to the mechanics of learning, practice and testing. State regulation may specify that the school must provide content support by email and possibly telephone. Some states further define hours of availability and acceptable response times.Wholesale SourcesWhen choosing distance education providers, be sure to review their support resources and policies. Please note that these providers were found in a recent web search and their listing here is not an endorsement. Your school must determine if their available support meets your requirements.
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